Heather McGowan
Future of Work Strategist
Workplace Strategist and Author of The Retention Revolution
Human Connection at Work · Rituals · Retention
Speaking Fee
Fee on request
Based In
United States
Signature Topic
Bringing Your Human to Work
Format
Keynote and Workshop
Erica Keswin works on the part of hybrid work that the policy documents never specify: what actually goes in the calendar so that people who no longer share a building still feel they work together.
Her three books, published by McGraw Hill and each a Wall Street Journal bestseller, form what she calls the Human Workplace trilogy. Bring Your Human to Work made the case that relationships are a business asset and set out how to design for them. Rituals Roadmap is the practical volume: the recurring, deliberate practices, from how a meeting opens to how a departure is marked, that turn a group of people into a team and survive a move to remote. The Retention Revolution addresses the version of the problem most companies now have, where people leave and come back and the old assumptions about loyalty no longer hold.
That last book is why she sits on both the future of work and the employee engagement rosters. The argument is that retention is no longer a matter of keeping people forever but of making the time they stay worth it to both sides, and of designing the relationship so that leaving is not the end of it.
She has worked with the NFL, NASA and Bloomberg, was named one of Marshall Goldsmith's 100 Coaches, and is among Business Insider's most innovative coaches. Her background is in workplace strategy and executive coaching rather than academia, which shows in the material: it is built to be implemented by a manager the following week.
She is booked for HR and people conferences, leadership summits, and organizations redesigning how a hybrid team works, and the sessions run as keynotes and as keynote plus workshop, since rituals are designed rather than described and a workshop is where a team builds its own.
Bring Your Human to Work
Rituals Roadmap: Designing Connection Into the Calendar
The Retention Revolution: Keeping People Who Will Leave
Leading a Hybrid Team That Still Feels Like One
Erica Keswin's fee is not published here and is quoted per event. It is driven by event date, location and travel, session length, and whether a workshop, manager training block or coaching session is added to the keynote. Submit an inquiry with your date and audience size for a current quote and availability.
Recurring, deliberate practices that carry meaning for a team: how a meeting opens, how a win is marked, how someone is welcomed or sent off. Rituals Roadmap sets out how to design them, and the point for a hybrid team is that connection no longer happens by accident in a shared building, so it has to be put in the calendar on purpose.
The Retention Revolution starts from the premise that people will leave, and that the goal is to make the time they stay worth it to both sides and to design the relationship so that leaving is not the end of it. That is a different problem from trying to keep people forever, and it matches what most companies actually face now.
Yes, and for the rituals material a workshop is often the better format, since rituals are designed rather than described and a team builds its own in the room. A keynote plus a workshop is a common booking for organizations redesigning how a hybrid team works.
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Erica Keswin
Workplace Strategist and Author of The Retention Revolution
Fee on request
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