Erica Dhawan

Erica Dhawan works on the layer of organizational change that is easiest to overlook and hardest to recover once it goes wrong: what people read into how a message was written, timed and sent.

Digital Body Language, published in 2021 and a Wall Street Journal bestseller, gave a name to something every distributed team was already experiencing. In a room, meaning is carried by tone, posture and expression. On email, chat and video, it is carried by response time, punctuation, whether the camera is on, who was copied and who was not. The consequence is that trust now degrades over signals nobody intended to send, and it degrades fastest in exactly the conditions a reorganization creates: new reporting lines, unfamiliar colleagues, high anxiety and low context.

Her earlier book, Get Big Things Done, published in 2015 with Saj-nicole Joni, introduced connectional intelligence, the argument that the returns now come from combining diverse networks rather than from individual brilliance. She is the founder of Cotential, which advises organizations on collaboration across distance and difference.

She holds a bachelor's degree from the Wharton School, a master's in public administration from the Harvard Kennedy School, and an MBA from MIT Sloan, and was a research fellow at Harvard and at MIT. Thinkers50 has named her to its list of the world's leading management thinkers, and her research has been covered by The New York Times, the Wall Street Journal and the World Economic Forum at Davos.

Her sessions are practical rather than conceptual, which is what makes them useful during a transformation. Audiences leave with specific rules for their own channels: what belongs on email and what does not, how quickly a response is read as a signal, and how a leadership team announcing a change is heard differently depending on which medium carries it. She is frequently booked as a keynote plus a working session for the teams that have to collaborate across new boundaries afterward.