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Dan Gingiss
Customer Experience Keynote Speaker and Author
Blake Morgan
Customer Experience Futurist and Author
Customer Experience · Customer-Focused Leadership · Technology
Speaking Fee
Fee on request
Based In
United States
Signature Topic
The Future of Customer Experience
Format
Keynote
About Blake
Blake Morgan works on where customer experience is going rather than where it has been, which is the useful position when a company is deciding what to build. She is the author of three books on the subject: More Is More, The Customer of the Future, and The 8 Laws of Customer-Focused Leadership.
The Customer of the Future was ranked fourth on BookAuthority's list of the top hundred future of technology books, and her most recent work moves the argument up the organization, on the premise that customer experience fails as a departmental programme and succeeds as a leadership discipline.
She hosts The Modern Customer Podcast, contributes to Forbes, teaches on LinkedIn Learning, and has guest lectured at Columbia University and the University of California, San Diego. Meta called her the Queen of CX, and Real Leaders named her one of the top forty female keynote speakers.
Her client work includes Home Depot, Amazon, Marriott, Coca-Cola, AT&T and the Federal Reserve Bank, a spread that matters for what she can do on stage: the technology questions a bank faces and the ones a retailer faces diverge quickly, and her material addresses the decision rather than the sector.
She is booked most often where automation and AI are already being deployed against customer-facing work, and leadership needs a view of which parts of the experience should be automated, which should not, and what customers will expect by the time the project ships.
Keynote Topics
The Customer of the Future
The 8 Laws of Customer-Focused Leadership
AI, Automation and the Customer-Facing Organization
Building a Customer Experience Strategy That Outlasts the Technology
Best For
- Customer experience and digital transformation conferences
- Technology, retail and financial services leadership events
- Executive strategy offsites
- AI and automation summits
- Marketing and customer operations kickoffs
Booking Blake Morgan: Frequently Asked Questions
What is Blake Morgan's speaking fee?
Blake Morgan's fee is not published and is quoted per event. It is driven by event date, location and travel, session length, and whether an executive session, workshop or book copies are added to the keynote. Submit an inquiry with your date and audience size for a current quote and availability.
What does a customer experience futurist actually address?
Where the discipline is heading rather than where it has been, which is the useful frame when a company is deciding what to build. In practice that means which parts of a customer-facing operation should be automated, which should not, and what customers will expect by the time a project ships.
Does she cover AI as well as customer experience?
Yes, and the two are usually the same session. She is booked most often where automation and AI are already being deployed against customer-facing work and leadership needs a view on where the line sits. Her most recent book moves the argument from departmental programme to leadership discipline.
What kind of audiences book her?
Customer experience and digital transformation conferences, technology, retail and financial services leadership events, executive strategy offsites, and AI summits. Her client work spans Home Depot, Amazon, Marriott, Coca-Cola, AT&T and the Federal Reserve Bank, so mixed-industry rooms are a normal fit.
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Blake Morgan
Customer Experience Futurist and Author
Fee on request
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